Cancel du Daily Data Plan in UAE | USSD, SMS & App Guide (2026)

The fact that your Internet subscription automatically renews every day is not unusual. In many cases, du prepaid users are looking for a fast way to cancel their du data plan before the renewal takes effect. Whatever the case may be, if you’ve subscribed to something you now don’t need or if you’ve subscribed by mistake, then it’s easy to cancel once you know how. In this guide, you will learn how to deactivate your daily data via the most current and available options, all from the ease of USSD, SMS, the du App, and customer support. You’ll also get details about what happens after cancellation, how you can see if cancellation was successful and what to do if it is not.

What is the Daily Data?

Unexpected daily balance deductions are one of the most common issues faced by du prepaid users. In many instances, customers install a daily internet package for occasional use and only then discover that the package renews itself automatically after 24 hours. Until the subscription is cancelled, the regular plan continues to refund the balance until the recurring plan is suspended.

The following unofficial guide covers all the official methods for canceling a du daily data plan in August ’26, such as USSD, SMS, du App, and customer service. You will also find out how to check the outcome of a successful request, the consequences of a cancelled request, some common troubles with requests by users, and how to reduce your chances of an unwanted auto-renewal.

Quick Overview

If you’re in a hurry, here’s the fastest way to stop your daily data subscription.

What Is du Daily Data?

du Daily Data is a prepaid internet plan for those who require internet data for just one day. Customers aren’t required to pay for a longer validity, but can still expect a fixed volume of internet, which is valid for 24 hours.

If you have an accountable balance in your account, most daily bundles will automatically renew the following day. This is good for regular users, but many users forget about the recurring renewal and continue having a balance deducted from their accounts day after day when they no longer need it. Knowing how automatic renewal works can help you avoid incurring any fees or get more control over your prepaid balance. 

Before You Cancel Your Daily Data Plan

Before submitting a cancellation request, it’s helpful to understand what happens after the subscription is removed.

Taking a minute to review these points can prevent confusion after cancelling your subscription.

Why Do People Cancel Their Daily Data Plan?

Each person cancels internet service for different reasons since a person’s usage habits are different. Other users invest in other packages such as weekly or monthly ones, as they are believed to be more value for money to regular users of the internet. Some homes and offices now have fast internet connections, and don’t need to pay for continuous mobile data plans. Lots of customers also sign up for a daily plan for short-term use only, only to master it’s automatic renewal.

Some other usual causes are:

• Switching internet package to a monthly one
• Not taking advantage of daily low balance transfers.
• Using a different promotional data sale
• Simplifying unwashed mobile costs
• Ensuring that people don’t end up subscribed to it when they didn’t want to be.Avoiding unwanted “recurring” subscriptions.

The best internet package, according to a person’s usage, optimizes use of prepaid internet usage.

Comparison of All Official Cancellation Methods

du provides several official ways to stop recurring daily internet subscriptions. The best option depends on whether you have internet access and how quickly you want the request to be processed.

All of these methods are official and can be used depending on your preference.

Method 1: Cancel Using USSD

The easiest way to disable a recurring daily data package is often to do so via the USSD menu.

Steps

• Dial *135*6#
• Open the needed subscription menu.
• See what services you have currently online.
• Choose your daily data rates.
• Select either cancel or unsubscribe.
• Please wait for the confirmation SMS.

Requests are processed in a matter of minutes for most requests.

Method 2: Cancel via SMS 

If you don’t have internet access, SMS is another convenient option.

Send the following message:

STOP DATA

to

1355

Once you have sent the SMS, wait for the confirmation message from du. Before cancellation, you could be sent extra instructions if your subscription is not expired, depending on the package you have currently.

Method 3: Cancel Through the du App 

The official du App is the most convenient solution to control all the prepaid services within a single application.

• After signing in
• Open the du App.
• Go to My Materials–or Active Services.
• Find your Internet plan each day. Find your Internet plan each day.
• Tap Cancel or Unsubscribe.
• Confirm your request.

The application also includes features with which you can check on how much data you have, recharge it and also turn on a new internet package when needed.

Method 4: Contact du Customer Support

Should the USSD code, SMS or the du App not work, please contact du Customer Support to cancel the contract. It can be helpful if your subscription is not giving you the change, has given you an error when canceling, or your current balance is still being deducted when you try to cancel.

Please reach out to du via the following official methods:

• Use your du number to call 155.
• Utilize the “Live Chat” feature of the du App.
• Visit your nearest du Customer Happiness Centre for in-person assistance. 

If called by a customer service person, inquire about any active subscriptions and cancel any data packages that are set for daily charges on the account. Before ending the discussion, ask for confirmation that the cancellation has been successful. 

How to Check Your Active du Data Subscriptions

Many users assume they have only one internet package, but in some cases multiple promotional or recurring bundles may be active simultaneously. If your balance continues to decrease even after cancelling one package, another subscription could still be running.

Reviewing your active subscriptions regularly helps you avoid unexpected balance deductions and gives you better control over your prepaid services.

How to Confirm That Your Daily Data Plan Has Been Cancelled

After submitting your cancellation request, it’s important to verify that the recurring subscription has actually been removed. This prevents future balance deductions and ensures the request has been processed successfully.

If your balance is not deducted when the next renewal time arrives, your cancellation has most likely been completed successfully.

What Happens After Cancelling?

The common difficulty people have is whether their prepaid Internet service can be cancelled right away, even if they still have Internet data left.

Daily data plan will cease auto-renewals when cancelled, unless it’s used up. Cancelling du Daily data plan will not cancel the plan itself — it will just stop future auto-renewals, if any remain. The remaining part of the data from the current subscription is most frequently retained until the expiration of its validity.

As soon as it is over, it will not be automatically renewed unless you renew it again. This means you don’t have to pay an extra monthly fee for Internet, but can enjoy the service that you have already paid for.

Could You Subscribe Again For Later?

If you cancel a daily Internet plan, the plan will only get terminated periodically while you have Internet membership. Depending on your Internet demands, you can sign up for the same daily bundle once again or opt for a different prepaid Internet bundle that suits your usage better. Some customers opt for different plan quantities every day, week or month, depending on their usage needs like traveling, work, or internet use.

This option enables you to pick packages that meet most requirements when required with none longstanding liability.

Common Mistakes Users Make When Cancelling

Automated cancellations are cited as the root of many of the cancellation issues that happen because users don’t know how recurring subscriptions work.

The most typical errors are:

• Assuming the package has been cancelled without checking the confirmation SMS. 
• Checking that one bundle and another internet bundle are active.
• To assume that the rest of the data is immediately wiped because it was canceled.
• Delays until after automatic renewal has been completed.
• Ignoring renewal notifications sent by du. 

It is simple mistakes that can be avoided to prevent unnecessary deductions from the balance in the future. 

Common Problems and Their Solutions

Although most cancellation requests are completed within a few minutes, some users may experience temporary issues. The table below explains the most common problems and their possible solutions.

Most issues can be resolved quickly by reviewing your active subscriptions or contacting du directly.

Daily vs Weekly vs Monthly Data Plans

Choosing the right data package depends on how frequently you use mobile internet. While daily bundles are useful for short-term needs, regular users often find weekly or monthly plans more economical.

If you use mobile data regularly for streaming, remote work, online learning, navigation, or social media, a monthly plan generally provides better overall value than renewing a daily package repeatedly.

Should You Cancel Your Daily Data Plan?

If you have any of the following reasons, please think about canceling:

• Mostly at home or work, using Wi-Fi only.
• You are transitioning to a data package (wkly/monthly).
• The bundle has been accidentally turned on.
• No more daily Internet connection needed.
• You don’t want to have to keep having money deducted from your balance.

In some cases however, holding the daily package might still be appropriate if you are only using the internet on a regular basis, but don’t need to take a longer contract.

Best Practices to Avoid Future Auto-Renewals 

Automatic renewals are great for frequent users, but those signed up by accident can end up with unanticipated deductions. Here are a few tips that could help you utilize your prepaid account to its fullest capacity.

• Read the activation message carefully to check whether the package renews automatically.
• Review your active subscriptions regularly through the du App or official channels.
• Enable SMS notifications so you don’t miss renewal reminders.
• Monitor your prepaid balance, especially after activating promotional data offers.
• Choose a data package that matches your actual internet usage instead of repeatedly renewing daily bundles.

The following practices may be helpful to minimize unnecessarily applied surcharges and make it easier to keep track of which services are on or off your account.

Conclusion

With the operator’s official strategies, you can simply cancel the du daily data plan. Use the USSD menu, SMS, Customer Support or du App; the process takes just a few minutes and is a great way to avoid accidental daily balance deductions.

Just be sure to get the confirmation message and confirm that you do not have any other recurring internet bundle that has not been deactivated. Placing a regular check on your subscriptions and ensuring you choose the internet package that suits your needs and cutting out all unused ones may be able to prevent you from paying for data that you don’t actually use and ensure you are utilizing the prepaid data that you do have.

With this strategy, you want to check your internet plan information from official sources to be sure you are on the most suitable package for you, as the plan is updated constantly. The best way to do this is to seek any service or information about them from the official channels, as the packages are constantly changing. 

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FAQs

How to cancel my du daily data plan?

An eligible du daily data subscription can be cancelled by dialling *135*6# or sending STOP DATA to 1355 or through the du App or by reaching out to du Customer Support. Follow up on the SMS confirmation after the message has been sent to confirm that the cancellation has been successful.

Can I cancel and have my data expire at once?

No. Cancel a daily data plan, and in most cases that is all that happens; it will cancel any future renewals. More data that is enclosed with your subscription typically stays there until the validity period ends.

If I cancel a du daily data package for instance, is there a fee?

Normally, No. du does not charge for the cancellation of eligible prepaid daily data subscriptions. The cancellation procedure is officially provided and does not require any extra payment for you to unsubscribe with it.

Is it possible to terminate my du daily data package without use of internet?

Yes. Access to the Internet is not necessary if you are using the USSD menu SMS link(option). These options can be accessed directly from your cell network.

What is the best way to determine if my subscription is cancelled or not?

To check for the cancellation, please check for the confirmation letter in your SMS, in active subscriptions in du App, if the balance paid is subtracted from the next renewal cycle or contact Customer Support.

How many times can a balance be deducted for a cancelled unit?

Typically, this occurs when there is another subscribed internet connection on your site and account or if the cancellation was not processed correctly. Please review active subscriptions on the du App or request Customer Support to confirm all recurring services.

May I renew the same daily charge at a later date?

Yes. If you cancel a daily bundle, it will not be permanently discontinued. Re-subscription is possible at any time the package is available.

Will canceling data package impact my du SIM Card?

No. Canceling a data subscription just discontinues that internet package. Your prepaid SIM, mobile number, and so on are available.

What is the duration needed to terminate a plan which has a du daily rate component?

Du App requests (via USSD or SMS) are generally processed within minutes. Processing times may however vary from time to time based on the network.

Which is the quickest way to terminate a du daily data plan?

Deleting a daily internet package is normally the fastest and easiest way for most users who already have an active package, by dialling the number 135*6#.

Can I switch to a monthly data package immediately after cancelling? 

Yes. After requesting a cancellation, you’ll be able to switch to an alternative available internet package that meets your internet requirements.

What should I do if the USSD code or SMS method doesn’t work?

If you can’t cancel using USSD or SMS, you can cancel if you login into du App and access the registered subscriptions. If it persists, please reach out to du Customer Support for support.

Disclaimer

The information provided in this guide is based on officially available details. du may update its prepaid internet packages, USSD codes, SMS keywords, or subscription procedures without prior notice. Always verify the latest information through the official du App or du Customer Support before making changes to your mobile services.